Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For further information on our refund and exchange policy, please refer to our Website Terms and Conditions [https://www.umusic.com.au/terms-of-use/]. Our refund and exchange policy provides rights in addition to your rights and remedies under the Australian Consumer Law.

Further information on how to contact us (including our business address and telephone number) is available at {Contact us store page URL}

Often the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out. Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send a photo or two so our team can see the difference to better help you.

If your item arrived damaged, or you received an incorrect item, you'll need to return the item(s) received before receiving a replacement or refund. This helps us understand what went wrong and helps to make sure we prevent similar issues for you and other customers in the future.

Please note we are only able to process a refund or reshipment for damaged and/or incorrect items within 30 days from the date you received the order.

Please contact our customer service team with your concerns at {store email address} so we can process a replacement or refund. Please ensure you have your order number and email address used on the order prepared.

We are not responsible for any damage to any merchandise once the item has been worn, used, or washed.

If you request a refund for a damaged item and we accept that request, we will provide a pre-paid return label to send the item(s) back to our warehouse. It is the customer’s responsibility to return the item – please note we are unable to process refunds for items that are not returned, and unable to accommodate courier services. We may arrange a replacement of the relevant item if available, or give you a refund for the purchase price (including any shipping costs) you have paid us for the product.

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 10 business days, depending on your financial institution.

PLEASE NOTE, WE ONLY ACCEPT CHANGE OF MIND RETURNS FOR MERCHANDISE PRODUCTS.

If you change your mind about a merchandise item, we will accept a return provided that the item(s) are in their original condition and packaging, with tags attached.

Please contact our team at {{store email address}} as soon as possible so we can guide you through the returns process. If you ship an item to us for a return without contacting us first, we can’t guarantee that your request will be processed.

The cost of the return (which must include tracking) is the responsibility of the purchaser. Please note that any shipping costs on the original order will not be refunded for returned item(s) unless the product is deemed faulty.

If your items are eligible for return, we will refund the amount paid for the product once we receive and check in the return. We only accept returns within 30 days of delivery.

We are not able to offer exchanges currently. You may return your order for a refund and place a new order.